FAQ
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How does Credence GPS Tracker work?
Our devices use GPS satellites to determine the real-time location of your vehicle or asset. The data is transmitted to our secure cloud platform, allowing you to view live routes, speed, fuel usage, and travel history directly from your smartphone or web dashboard.
Is Credence Tracker AIS 140 certified?
Yes, our AIS 140 GPS devices are fully certified and compliant with the Automotive Industry Standard 140 (AIS 140) mandated by the Government of India for commercial and public transport vehicles.
Can I track my vehicle in real time using my phone?
Absolutely. You can download the Credence Tracker mobile app (available for Android and iOS) to track your vehicles in real time, view trip history, receive alerts, and manage your entire fleet with just a few taps.
How secure is my data with Credence Tracker?
We prioritize your privacy and data security. All data is encrypted and stored on secure servers. Only authorized users can access tracking information, ensuring complete safety and confidentiality.
How can I get a Credence Tracker device installed?
You can contact our sales or support team through our website, and they’ll guide you in choosing the right device for your needs. We offer nationwide delivery and professional installation support across India.
What is your return and refund policy?
If you receive a damaged, defective, or incorrect product, you can request a return within 7 days of delivery. Once verified, we will issue a replacement or full refund as per your preference. Please ensure the product is unused and in its original packaging.
Is there a warranty on Credence Tracker products?
Yes, all our devices come with a 1-year warranty covering manufacturing defects. For any warranty claims, you can contact our support team with your order ID and invoice details.
How does Credence Tracker ensure data privacy?
We take your privacy seriously. All tracking data and personal information are securely encrypted and stored on our protected servers. We never share or sell your information to third parties. For more details, please refer to our Privacy Policy.
Do you provide installation support for GPS devices?
Yes! We provide installation support across India through our authorized partners. After your purchase, our team will contact you to schedule an installation at your convenience.
What are the delivery and shipping timelines?
We offer pan-India delivery. Orders are typically shipped within 3-4 days and dispatched the same day, depending on your location. You’ll receive a tracking link once your order is dispatched.