Refund, Return & Cancellation Policy
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Refund, Return & Cancellation Policy
At Credence Tracker (shop.credencetracker.com), we are committed to providing a seamless shopping experience.
Please read our policy on returns, refunds, and cancellations carefully.
1. Returns & Refunds
Eligibility:
Items can be returned if they are defective, damaged, or not as described.
Return Process:
- Contact our support team at [sales@credencetracker.com](mailto:sales@credencetracker.com) or +91 7448000800 to initiate a return.
- Follow the instructions provided by our team for returning the product.
Return Timeframe:
Products must be returned within 8 days of delivery.
Condition of Returns:
Items must be in original packaging with all accessories, manuals, and invoices.
Refund Processing:
- Refunds are processed after inspection and approval of the returned product.
- Refunds will be credited to the original payment method within 10–15 business days.
Return Shipping Charges:
- Customers bear the cost of returning non-defective items.
- For defective items, Credence Tracker covers return shipping.
Non-Refundable Items:
Personalized products, consumables, or items damaged due to misuse are not eligible for a refund.
2. Order Cancellation
Timeframe:
Orders can be canceled within 24 hours of placement.
Process:
- Contact our support team immediately to cancel your order.
- Orders that have already been shipped cannot be canceled, but may be returned according to the return policy.
3. Important Notes
- Contact our support team immediately to cancel your order.
- Orders that have already been shipped cannot be canceled, but may be returned according to the return policy.